FAQs

Refund/Cancel

• After placing the order customer can cancel the order within same day before 4pm if he/she wish to.

• And in case of customer request for Refund, it will be processed through same mode within 10 working   days.

• Products can be returned within 24 hours from the day of delivery.( Product Should be in the same Condition when we delivered it and should not be a used one)

• When exchange requested items are out of stock or discontinued, it can proceed as a refund.

      Returns will be processed as soon as the items return back to Olifair.lk. You cannot get a product refund until package(s) arrive at our office

 

Requirements for exchange/refunds

 

 Every request for an exchange or refund should be initiated through our CS email. The request must contain the following:

 Ⅰ Detail pictures of items

Ⅱ Pictures of all shipment labels that are attached on the parcel 

Ⅲ Exact order number

Ⅲ Exact title of the item that you’re requesting an exchange or refund for 

Your request may be declined if it does not contain the above information. 

Please take into consideration that olifair.lk accepts eligible refunds in the following cases:

Cancellation requests made within 24 hours of payment

If your order remains in [Preparing Products] status for 10 days or longer from the date of payment without any prior notification from our customer service, you can cancel your order via our CS email –  [email protected].

Product is misdelivered

 

※Refunds for the cases stated above are only accepted on the condition that labels and tags are intact and the products have not been used.

※You must return the free gift in its original condition along with your returned item(s) in order to receive a refund.

※Refunds will not be processed if:

1. Customer requests a refund due to change of mind (size, color, etc.)

2. Customer requests to cancel the whole order which contains out of stock products

3. Customer requests a refund for products that become damaged or deformed due to reasons within the scope of the customer’s responsibility

4. Customer requests a refund for products that have no tags or labels

5. Out of stock

Some items may be out of stock or discontinued during post-order packaging.

In case of products that become sold out or discontinued after completing the order, the cost of the sold-out item(s) will be refunded and the rest will be delivered.

An out of stock refund notification email will be sent to you via your customer registration email.

The Buyer will be able to view the reimbursed costs and details on Buyer’s order sheet.

The refund amount will be returned as the balance of the payment method.